1. Who We Are
Arbo Cuts Tree Services is a professional tree surgery and land management business operating across Carmarthenshire, Ceredigion and Pembrokeshire.
Contact details:
📞 07884 405743
2. Information We Collect
We may collect the following personal information when you contact us or use our website:

• Your name

• Your phone number

• Your email address

• Your address or job location

• Details about your enquiry or required work

• Photos you send us (e.g. of trees or sites)

We only collect information that is necessary to provide quotes, carry out work, or respond to enquiries.
3. How We Use Your Information
We use your information to:

• Respond to your enquiries

• Provide quotations for tree surgery or land management work

• Arrange site visits

• Carry out agreed services

• Communicate with you about your job

• Improve our services and customer experience

We do not sell or share your personal data for marketing purposes.
4. Legal Basis for Processing Data
We process your personal data under the following lawful bases:

• Contract: when you request a quote or agree to work

• Legitimate interest: to respond to enquiries and manage our business

• Legal obligation: where required for accounting or compliance purposes

5. How We Store Your Data
Your information is stored securely on:

• Wix website system (contact forms)

• Mobile phones or business devices

• Email systems

We take reasonable steps to protect your data from loss, misuse or unauthorised access.
6. How Long We Keep Your Data
We only keep your personal data for as long as necessary:

• Enquiry data: up to 12–24 months if no work is carried out

• Customer/job records: up to 6 years (for tax and legal purposes)

After this, data is securely deleted where possible.
7. Sharing Your Information
We may share your information with trusted third parties only when necessary, such as:

• Subcontractors working on your job

• Accountants or bookkeeping services

• Legal or regulatory bodies if required by law

We will never sell your data.
8. Cookies
Our website may use cookies to:

• Improve website performance

• Understand how visitors use our site

• Help us improve user experience

You can disable cookies in your browser settings at any time.
9. Your Rights (GDPR)
Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of incorrect data

• Request deletion of your data (where legally possible)

• Object to how your data is used

• Request a copy of your data

To exercise any of these rights, contact us on:
📞 07884 405743
10. Third-Party Services
Our website may use third-party services such as:

• Wix (website hosting and forms)

• Google (analytics or maps)

• WhatsApp (communication)

These services may process data in accordance with their own privacy policies.
11. Security
We take appropriate steps to protect your data, including secure devices, password protection and restricted access where necessary.
However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted online.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
📞 07884 405743
🌿 Arbo Cuts Tree Services
📍 Covering Carmarthenshire, Ceredigion & Pembrokeshire